Booking Terms & Conditions | Hey Summer Trip

Last updated: 04 June 2025

At Hey Summer Trip, we believe in transparent and fair booking policies. These terms are designed to protect both our guests and our operations, ensuring a smooth and enjoyable travel experience for everyone.

By making a booking (“Booking”) through www.heysummertrip.com (“Website”), you (“Guest”) agree to the following Terms & Conditions. These terms form a legally binding agreement between the Guest and PT Hey Summer Trip (“Hey Summer Trip”, “we”, “our”, or “us”).

1. Booking & Payment

To secure your booking, a deposit or full payment must be made through our official payment methods, including credit / debit card or bank transfer.

A booking is considered confirmed only after payment has been received and verified by Hey Summer Trip.
Availability is subject to confirmation by our team. In some cases, the availability shown on the Website may not reflect real-time boat availability. Guests are advised to confirm availability with us before completing payment.
We reserve the right to decline or cancel a booking if payment is not completed within the specified time.

2. Cancellation & Refund Policy

We understand that travel plans may change, and we always try to be as fair and flexible as possible.

Refund Schedule

More than 60 days before departure → 100% refund
31–60 days before departure → 50% refund
15–30 days before departure → 25% refund
14 days or less before departure → no refund

The refund percentage is calculated based on the total confirmed booking value, not on the amount already paid.

Additional notes

No-shows are non-refundable.
Date changes are subject to availability and may incur additional costs.
Refunds are processed within 3–7 working days after approval.
For payments made by credit card, Stripe, Xendit, or other online payment providers, any transaction, currency conversion, gateway, or processing fees charged by third-party providers are non-refundable. Refunds will be made based on the amount actually received by Hey Summer Trip.

3. Schedule & Itinerary

Our itineraries are carefully designed to provide the best possible experience. However, itineraries may be adjusted due to Weather Conditions, Sea Conditions, Port Authority Regulations, Safety Considerations, or Operational Requirements.

The Captain, Tour Guide (if applicable), and Hey Summer Trip reserve the right to modify the route, destinations, timing, or activities if necessary for the safety and comfort of guests and crew.

4. Delays & Force Majeure

Hey Summer Trip shall not be liable for delays, changes, or cancellations caused by events beyond our reasonable control, including but not limited to:

severe weather, storms, or rough seas;
natural disasters;
government restrictions or regulations;
port closures;
strikes or labor disputes;
pandemics or public health emergencies; and
technical or mechanical issues occurring unexpectedly.

In such cases, we will make reasonable efforts to offer the best available solution, such as rescheduling, alternative arrangements, or partial compensation where applicable.

5. Guest Responsibilities

Guests are responsible for:

Following all safety instructions given by the Captain, Tour Guide (if applicable), and crew.
Behaving respectfully toward other guests, crew members, and local communities.
Taking care of their personal belongings.
Informing us in advance of any Medical Conditions, Allergies, Dietary Requirements, or Mobility Limitations that may affect participation in the trip.

We reserve the right to refuse participation or remove a guest from the trip if their behavior poses a risk to themselves, other guests, or the crew. In such cases, no refund will be provided.

6. Travel Insurance

Travel insurance is not included in our trip price. We strongly recommend that all guests purchase comprehensive travel insurance covering:

Trip Cancellation
Medical Expenses
Personal Accident
Evacuation
Loss or Damage of Personal Belongings
and Travel Delays.

7. Limitation of Liability

Hey Summer Trip is responsible for arranging the travel services included in your booking. However, we shall not be liable for:

Loss of Personal Belongings,
Missed Flights, Ferries, or other Transportation Connections,
Additional Accommodation or Transportation Costs,
Loss of Profits, Enjoyment, or Business Opportunities,
or any indirect or consequential damages arising from events beyond our reasonable control.

To the extent permitted by applicable law, our maximum liability shall not exceed the total amount paid by the Guest for the booking.

8. National Park & Entrance Fees

Entrance fees to Komodo National Park and other tourist attractions are not included unless explicitly stated in the package inclusions. These fees must be paid separately according to the applicable government regulations.

9. Photos & Promotional Use

During the trip, our crew may take photos or videos for documentation and promotional purposes. By joining the trip, you grant Hey Summer Trip permission to use such materials on our website, social media, and marketing channels.

If you prefer not to appear in any promotional materials, please inform us in writing before or during the trip.

10. Non-Transferable Booking

Bookings are non-transferable to another person unless approved in writing by Hey Summer Trip. Any approved transfer may be subject to administrative fees and updated pricing.

11. Chargebacks & Payment Disputes

Before initiating a Chargeback or Payment Dispute, guests agree to contact Hey Summer Trip to seek a resolution.

The following documents may be used as evidence of the agreed service and policies:

Booking Confirmation,
Invoice and Payment Records,
Email or WhatsApp Correspondence,
and the Guest’s acceptance of these Terms & Conditions during the booking process.

Initiating a chargeback without first attempting to resolve the matter directly with us may delay the resolution process.

Guests acknowledge that approved refunds will be processed according to the cancellation policy and that submitting a chargeback contrary to these agreed terms may result in a formal payment dispute.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any dispute arising from these terms shall first be resolved amicably through mutual discussion. If no agreement can be reached, the dispute shall be subject to the jurisdiction of the courts of Manggarai Barat, East Nusa Tenggara, Indonesia.